Ostomi-i Alert | Alert Sensor | What’s Needed | Buy Ostomi-i Alert | Contact Us
To use Ostomi-i Alert all you will need is an Ostomi-i Alert sensor and an Android mobile telephone supporting Bluetooth with our app installed on it from Google play and your ready to go.
Frequently Asked Questions
Q: How long will the battery last?
A: The device is designed to last up to 3 months. As you know it is constantly sending a Bluetooth signal to your mobile device checking whether the bag/pouch is filling to your alarm settings. This process is unlike any other use of Bluetooth technology. If you imagine a Bluetooth ear piece used in your car then this has a life of about 2 hours before needing to be recharged. The actual life will be determined based on how many alarms you set each day. We anticipate an average user setting three different alarms per day and that will give you maximum battery life. However you are free to set as many alarms as you wish and it will only slightly start to reduce the battery life.
Q: Do I need to change the settings at night?
A: When lying down the bag will appear not to be as full when compared to standing up. This obviously is not true so we suggest reducing your alarms settings by 50%. For example if you set your alarm to go off at 30% full then reset the alarm to 15% when going to sleep.
Q: Will the device stay connected to my mobile at all times?
A: The device should stay “paired” ie connected to your mobile providing you keep the mobile relatively close to the device at all times. Should it become unpaired then simply go to the devices tab on your mobile app and scan and re-pair your device.
Q: What distance do you call “relatively close”?
A: The recommended distance as given by the Bluetooth manufacturers is 15 meters.
Q: How many devices will I need to purchase per year?
A: Should you wish to use the device every day then we would expect you to purchase 4 devices per annum.
Q: Is this device prescribable on UK Drug Tariff
A: The device is approved as a class 1 medical device. This means that your doctor or hospital will shortly be allowed prescribe it. But currently NOT YET however you can buy it directly from use
Q: What medical regulatory approval does the device have?
A: The device is regulated in Europe through the Medical and Healthcare Regulatory Agency (MHRA) as a class 1 device. It is also regulated in the USA via the FDA as a class 1 medical device.
Q: My device is broken what should I do?
A: In the first instance you should contact our 24hr customer service line on 0843 320 5126