Pelican Healthcare Delivery Service


What we do
At Pelican we understand what you want from your home delivery service. Fast, discreet and personal, we are dedicated to providing a quality, reliable service. Our home delivery service is tailored to you, we offer products from all manufacturers, so whatever you’re using, if it’s available on prescription, we’ll deliver it!
What’s more, we offer a network of support and expert advice, whenever you need it. From our fully trained customer services team, to our Pelican nurses, right through to our Facebook page – we provide you with the tools to stay connected every step of the way.
Interested? Sign me up!

What’s in it for me?

  • Personalised, discreet service, delivered direct to your door
  • One hour delivery slot with an option to rearrange if day/time is inconvenient – no more waiting around all day and easy to reschedule to suit when’s best for you
  • Text and email notifications to confirm your delivery day so you know exactly when your supplies are being delivered
  • Expert advice from our fully trained BHTA customer service team to ensure you have the support and advice you need every step of the way
  • Emergency supplies delivered direct to your door whenever you need them – no stress, if you need urgent supplies, just call and we’ll take care of it
  • Quarterly newsletters to keep you posted on the ostomy world and what’s going on here at Pelican
  • Three simple ways to order; phone, post or online, whichever is the most convenient for you!

The extras

  • Repeat prescription service – we can obtain your prescription direct from your GP, simply get in touch with us two weeks before your order is due and we’ll take care of the rest! Find out more
  • Standing order service available to save you time and hassle each month reordering
  • Nurse support and advice for any aspect of your stoma care, whenever you need it
  • Complimentary wash bag/changing bag/rucksack with your first order Find out what’s in my bag!

Sold? Then join us today!
We’ve shouted about our home delivery service, now you can put us to the test. We’d love to welcome you aboard! Choose from the following options:

  • Call our customer services team on freephone 0800 318 282
  • Complete the online registration form
  • Post your prescription* to us:

*Please remember to sign the back of your prescription

If you live in the Manchester area, please post your prescription to:
Freepost Plus RTHU-BLXC-AREH,
Pelican Healthcare Ltd,
2 Victoria East,
Manchester, M9 6HB

If you live in the London area, please post your prescription to:
Freepost Licence Number RTGU-LECL-GHAC,
Pelican Healthcare Ltd,
23 Heritage Avenue,
London, NW9 5XY

Rest of the UK, please post your prescription to:
Freepost RTHT-THSU-EELU,
Pelican Healthcare Ltd,
Greypoint,
Cardiff Business Park,
Park Ty Glas,
Cardiff CF14 5WF